Why
ReTele?
Simple Questions. Simple Solutions.
1. Is my account
rep knowledgeable?
Does your
vendor really understand Nortel systems? ReTele understands. The
ReTele team of experts have years of experience in the business
and can advise you on the most elegant, cost-effective way to
make your system work. ReTele sets the gold standard in customer
support and client loyalty. We take the time to show you how
parts interconnect and how a costlier system may not be the best
system. Think of us as your sounding board.
2.
What if I already have an “authorized distributor”?
You probably
do. ReTele is NOT here to replace your Authorized Distributor.
In fact, we encourage you to let them do what they do best - provide
you with the things you can’t get from anyone else - like
software upgrades and maintenance contracts. Here’s what
ReTele does best: saves you time and money by offering Nortel
equipment faster, cheaper, and with a longer warranty than just
about anybody else. If you are still confused about the role the
secondary market vendor assumes, please click
here for a more detailed explanation.
3.
Does my maintenance contract allow outside vendors?
Yes. Maintenance
contracts have nothing to do with what you’re “allowed”
to buy. They are a great safety net for coverage on your existing
system. You’re covered at ReTele as well. Any equipment
you purchase through ReTele is covered under our 24-month warranty.
That way, no matter where you are in your maintenance contract
cycle, ReTele guarantees your new equipment for repair or replacement.
4.
What kind of warranty is offered?
At ReTele
we are so confident in the quality of product we sell, we offer
one of the best warranties in the business! Two years (24-months!),
which is better than buying directly from the manufacturer. If
something goes wrong with equipment we’ve sold you with
the warranty period (24-months!), we replace it. And that’s
that.
5.
Are the products in stock?
ReTele prides
itself on its vast amounts of equipment in stock. We work with
an extensive network of suppliers and can get you what you need,
when you need it! Which means if you need it, you’ll see
it tomorrow. How’s that for “in stock”? Click
here for a listing of our huge inventory. If you don't see
what you're looking for, call us!
6.
What about emergencies?
Our customers
don’t like waiting. Why should they? That is why ReTele
offers emergency coverage. The ReTele
team is available 24 hours a day, 7 days a week. Call us, we’ll
answer. And then, under our Advance Replacement program, ask for
the part you need and we’ll ship where you want it. No waiting.
Overnight? No problem. Same day? Fine.
ReTele...it’s the details
that count.
